TERMS & CONDITIONS / RESERVATION AGREEMENT:
Thank you for making your reservation with Rosewood Global Luxury Chauffeurs.
Please call us with any questions: 917-672-3159 or 1-844 472 7556.
Please note estimated fares do not include stops, waiting time, parking, and tolls.
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GENERAL RENTAL AGREEMENT
All deposits are NON refundable. Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or 500.00 for each seat burn. Sanitation fee is 250.00. Alcohol Consumption and drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof. Smoking is not permitted in any of our vehicles. Overtime pay will apply after the first 15 minutes of prearranged time described on the run sheet. Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.). Not responsible for articles left in the limousine. Balances to be paid to the driver on the run date before the beginning of the run. Vehicles cannot be loaded beyond seating capacity. Traveling parents and legal guardians are responsible for securing car/booster seat in the vehicle and are responsible for researching and familiarizing themselves with applicable laws in the state to which they will be traveling.
TOLLS:
When itinerary includes toll roads, bridges and or tunnels, round trip tolls will be charged at the full rates posted on all bridges and tunnels. E-Z pass discounts are not passed on to the customer.
OTHER CHARGES & FEES:
Applicable Taxes, City Surcharges, and Airport fees will be added to the bill.
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GRATUITY:
A recommended 20% gratuity has been added to all invoices for your convenience. The ultimate gratuity amount is completely discretionary and may be increased, decreased, or eliminated entirely at the customers sole discretion.
PAYMENTS:
Your credit card will not be charged at the time of your booking and will only be used to hold your reservation. Final charges will be processed after service has been rendered. Please be sure to bring your credit card or other method of payment with you. We'd be happy to accommodate prepaid reservations.
Rates subject to changes without notice.
CANCELLATION POLICY:
In order to provide the highest level of customer service and maximum availability to all our clients, we follow the policy below for cancelling a reservation.
Transfers: Sedans and SUV have a 4-hours cancellation notice.
All other vehicles including Van, Minibus, and Coaches have a 5-day cancellation notice.
Charters: Sedan or SUV Reservations for 2 hours of service or less requires a 4-hours of notice. Reservations for more than 2 hours of service require a 24-hour notice. Park Lane Transport is unable to refund payment if you ride is cancelled with less than 4 hours’ notice prior to pick-up time or in the event of a no-show.
WAIT TIME POLICY:
Local pick - Wait time is added after 15 minutes of requested pick up time
Airport Arrivals:
Domestic Flights– wait time is added after the first 45 minutes of posted arrival time.
Int’l Flights –wait time is added after the first 60 minutes of posted arrival time.
PRIVACY AND CONFIDENTIALITY NOTICE
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